AI Playbooks | Forward Deployed Designer at Drift Inc.
During 2021-22, I designed and implemented a conversational AI chatbot for Hopin's events platform, helping qualify high-intent leads and guide first-time buyers to the right resources, while deflecting low-intent queries to support. Served as AI Conversation Designer and Consultant on this $130K engagement.
Client:
Phantom Limb
Category:
Conversation Analysis, Intent Classification, Information Architecture, Content and UX Design & Writing, Playbook Strategy, A/B Testing, Solution Consulting.
My Role:
Consulting, Conversation & UX Design
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