All Projects 2021-26
Browse a curated collection of B2B and B2C product experiences that I led and shaped from 2021–2026.
Agentic tool for 28M customers to reduce support costs
Net-new proactive messaging and web-chat experiences designed to prevent customers from repeating the same support journey.
Systems Thinking
Interaction Design
Prototyping
Easy Button: A guided, one-click mobile troubleshooting for Xfinity app users
Designed a one-click mobile troubleshooting experience with clear entry points and human handoffs.
Visual Design
Systems Thinking
Prototyping
AI Playbooks
Scalable AI conversation playbooks that recognized intent and connected prospects to the right next step.
Conversation Design & Audit
B2B Consulting
NLU/NLP
Intent Classification
A/B Testing
Pundit - The Expert App for Homeowners
A responsive app that helps homeowners find expert advice for purchases, replacements, and repairs. I led the end-to-end UX, from user research and journey mapping to prototyping and usability testing.
Figma
Balsamiq
Lucidchart
UX Research
Journey Mapping
Usability Testing
Voice UI/UX for In-Car Navigation
Scalable AI conversation playbooks that recognized intent and connected prospects to the right next step.
Alexa Skills Kit
Voiceflow
Lucidchart
Voice Interaction Design
Conversation Design
User Research
Content Design | TPX, Comcast Corp.
Content design and development, information architecture, video creation, and presentation design for Xfinity experiences.
Figma
Miro
iMovie
Content Design
Information Architecture
Video Creation
