![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/355ea03d-3e2e-4041-8004-b9fccfeadeba_rwc_378x138x2777x2083x2777.png?h=684f8710d5d5707d4d02ad9c586b3dc2)
Designing Conversations for Comcast's Xfinity Assistant
...Coming Soon
2024
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/10c12ac3-3024-41eb-baed-aac53e412d17_rwc_103x0x1199x900x1199.png?h=39cf9c0de8722f532c7ff83368fd9b80)
Conversation Design for Drift's AI Chatbots
Top Skills: Conversation Analysis, Information Architecture, UX Design & Writing, Playbook Strategy, A/B Testing, Solution Consulting.
Tools: Drift Playbook Builder, Dialogue Manager
2022
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/d0f3a816-bda7-479c-9417-8dcb2c62b676_rwc_0x69x1924x1443x1924.jpg?h=ff23a3d4a4b0bdecfb64d7dda000a4d1)
Conversation Design for In-Car Voice UI
Top Skills: User & Discovery Research, Personas, Dialogue Flows, Scripting Prompts, Voice Interaction Modules.
Tools: Amazon Developer Console (Alexa Skills Kit), Voiceflow, VoiceX, Lucidchart, Zoom
2021
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/5d10d95b-75fd-4e08-947b-d01f6c0d8bcd_rwc_410x472x2736x2052x2736.png?h=8e628c128fc0d2e440ac46c1ddd2bd21)
Pundit: The Expert App for Homeowners
Top Skills: Competitive Research, Personas, User Flows, User Journey Mapping, Wireframing, User Testing
Tools: Adobe XD, Figma, Invision, Balsamiq, Google Drawings, LucidChart, Zoom, User Interviews
2020
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/0124e67f-89de-4049-9d27-3d0df0f910c2_rwc_0x7x1736x1302x1736.jpg?h=00b9cf89910e76d252657f46265f0ea2)
Wikimedia: Voice Input for Section Translation
In Progress...
Top Skills: Interaction Design, Prototyping for Voice UI.
Tools: Trello, Phabricator, MediaWiki, Figma
2021
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/761443b1-5b65-428a-a006-fd33b7c27c62_rwc_0x0x3000x2250x3000.jpg?h=3cb5243c4153b60349bdde50a0409e7f)
Website Redesign: A UX Rescue Project
Top Skills: Content Audit, Feature Prioritization, User Flows, Wireframes & Prototypes
Tools: Pencil & paper, Miro, Figma, LucidChart, Zoom
2021
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/c1a62225-c109-4cf2-88ff-9ee38b0185b2_rwc_0x20x888x666x888.png?h=d1c196bb8dafc7c4b43b02558534a661)
Eden: Online Platform for Project-Based Learning
Top Skills Exhibited: Content Strategy, IA & Usability testing.
2020
Tools: Keynote, Notion, Figma, Zoom
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/981ff613-c940-4bb4-9d30-d723c632497f_rwc_0x80x937x702x937.png?h=e076f0cd201c816fdc767bc4e230f0b1)
Linguit Vocabulary App
Top Skills: Competitive Research, User Flows, Low-Fidelity & Mid-Fidelity Wireframes
2020
Tools: Figma, Balsamiq, Paper, Lucidchart, Marvel, Invision, Prezi.
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/559b49f7-f056-4685-b4c6-96d517e14fee_car_4x3.png?h=49fb4114aa48a2cd6772ef3f1194dc00)
Worth It: Online Marketplace for Pre-Owned Product Sale
A UX Design Project. At General Assembly, 2019
2019
Tools: Whimsical, Sketch, Invision
![](https://cdn.myportfolio.com/e2d98829-3e82-43c3-a6f4-e715107b4852/b960de33-3180-4554-bcda-14e78bcc33d1_car_4x3.png?h=b4d5d26648fede7843750fd19b614036)
UX Research: Skills & Education Gap Assessment
Freelance, July-Present 2019. Tools Used: Keynote, Miro, Excel, Typeform
Stakeholder: Michele Ronsen
2019