Pallavi

Hello!

I'm Pallavi.

As an AI Product Designer, I've spent 6 years turning messy backend systems into interfaces that just work, like cutting Xfinity support resolution time by 8x

AI Native Workflow

Interaction Design

My Portfolio

Explore selected projects and my approach to design.

My Portfolio

Explore selected projects and my approach to design.

About Me

A closer look at my background, skills, and creative journey.

About Me

A closer look at my background, skills, and creative journey.

Contact Me

Want to hire an AI native product designer? Reach out here.

Contact Me

Want to hire an AI native product designer? Reach out here.

My selected works

With my keen eye for detail and sharp critical thinking skills, I specialize in crafting captivating user interfaces, interactions, and product experiences.

Agentic Experience Design

Interaction Design, Prompt Engineering, Output evaluation, Prototyping | Figma Make, GitHub, Google ADK

This case study showcases the design work I led and contributed to (2025-2026), for producing net-new, redesigned Xfinity member-facing experiences leveraging LLM technology and agentic workflows. This work is set to impact millions of Comcast Xfinity customers by the end of 2026.

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Agentic Experience Design

Interaction Design, Prompt Engineering, Output evaluation, Prototyping | Figma Make, GitHub, Google ADK

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Agentic Experience Design

Interaction Design, Prompt Engineering, Output evaluation, Prototyping | Figma Make, GitHub, Google ADK

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UI/UX Design

AI Interaction & Visual Design, System thinking, Human-in-the-loop orchestration, Prototyping | Figma, Figjam, Figma Make

This page showcases some of the user interface and interaction design components I created and contributed to within the Xfinity design system, 2023 through 2026, as a way to simplify or clarify customer experiences.

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UI/UX Design

AI Interaction & Visual Design, System thinking, Human-in-the-loop orchestration, Prototyping | Figma, Figjam, Figma Make

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UI/UX Design

AI Interaction & Visual Design, System thinking, Human-in-the-loop orchestration, Prototyping | Figma, Figjam, Figma Make

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AI Playbooks | Forward Deployed Designer at Drift Inc.

Conversation Analysis, Intent Classification, Information Architecture, Content and UX Design & Writing, Playbook Strategy, A/B Testing, Solution Consulting.

During 2021-22, I designed and implemented a conversational AI chatbot for Hopin's events platform, helping qualify high-intent leads and guide first-time buyers to the right resources, while deflecting low-intent queries to support. Served as AI Conversation Designer and Consultant on this $130K engagement.

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AI Playbooks | Forward Deployed Designer at Drift Inc.

Conversation Analysis, Intent Classification, Information Architecture, Content and UX Design & Writing, Playbook Strategy, A/B Testing, Solution Consulting.

View Project

AI Playbooks | Forward Deployed Designer at Drift Inc.

Conversation Analysis, Intent Classification, Information Architecture, Content and UX Design & Writing, Playbook Strategy, A/B Testing, Solution Consulting.

View Project

Are you ready to see more?

See All Works

Having worked with Pallavi for the last four and a half years, I’ve seen firsthand her incredible skill in navigating the complexities of UX, conversational, and AI design. She possesses a rare ability to bridge the gap between cross-functional teams—seamlessly collaborating with development, product, and communications to ensure a cohesive brand voice and intuitive user journey. Pallavi was the driving force behind our design discovery and documentation sessions, transforming abstract ideas into concrete, actionable experiences. She would be a massive asset to any forward-thinking product team, and I cannot recommend her highly enough.

Dan Romeyn

UX Manager

Hey! That’s me.

I'm a first-generation American, born in India, based in the San Francisco Bay Area for 8 years.

At Comcast, I designed reliability experiences combining GenAI, conversational UX, and proactive messaging for 30+ million customers; work that's cut support resolution time from 40 minutes to 5. I also built agentic troubleshooting journeys that handle problems before customers ever see them.

My path spans AI product design at Drift, voice and multimodal UX, and teaching design to students worldwide. I've built multilingual product experiences, including enterprise French sales and marketing agents.

I design for the moments when technology gets confusing, and make it feel obvious instead. Hiring for a designer who bridges AI, systems thinking, and human-centered design? Email me at pallavipatke@gmail.com or connect on LinkedIn.

My Expertise

The services I offer are meticulously crafted and tailored to cater specifically to your unique needs and requirements.

Agentic Workflows

UX & Product Design

Interaction Design

Information Architecture

Content Design & Development

Usability Testing

Prototyping

Designing in Good Company

I thrive at the intersection of human connection and next-gen AI design—from team offsites and lunches with colleagues to panel talks and local meetups. These are the communities and minds that inspire me to build the future of customer experiences.”