I had the privilege of working closely with Pallavi during the year+ that she spent at Drift - first as a peer and then later as her manager. From the very beginning I was impressed with her proactive working style and ability to drive value for her customers immediately. Pallavi has an exceptional work ethic - a super power she always used for the good of her customers and her peers. She was never one to shy away from a problem. In fact, she would instead turn to face it head on and double her efforts with tenacity until she was able to come up with a solution. She used her creativity and previous experience in UX design to provide productive, product feedback and has shaped some of the new AI features that we will be using in the future. She’s a bright individual both in her intellect as well as her personality. From my experience working with her, Pal has earned my highest recommendation.